This is the place for frequently asked questions about Shipping and Payments. If you need help with Refunds & Returns, click here.
Last Updated: 15/01/2021
Table of Contents
We ship your order within 1-3 business days.
Standard delivery within Australia typically takes 3-7 business days. This is the official estimate from AusPost, although please be aware this may occasionally vary due to COVID-19. Learn more here: Current delivery times & COVID-19 updates
All products that you can add to your cart and purchase through our website (https://dogsofaustralia.com.au) are shipped by us.
We ship with AusPost from Brisbane, Queensland
Please note that there are also products from other Australian brands on our website that can’t be purchased through us.
We’re passionate about promoting small Australian businesses, so on our website, we bring together lots of independent sellers from around the country.
If you like a product that can’t be purchased through us, you’ll be sent to the sellers’ website to buy directly from them when you click the button on the product listing page.
Where do you ship from?
If you buy from our website, all orders will be shipped from Brisbane, Queensland.
What Shipping Methods Are Available?
All products that can be purchased through our website are shipped by Australia Post.
Orders over $50
All orders over $50 will be sent as a regular parcel including a tracking code that you received via e-mail.
If you purchase a single dog tag with free standard shipping, it will be sent to you as an untracked letter.
You can pay extra for Express Delivery, which includes a tracking code and signature on arrival.
Do You Ship Internationally?
We do not currently ship internationally, but this might change in the future.
Do you deliver to my door?
We use AusPost to ship your orders, so we have limited control over how they run their business in your neighbourhood.
In our experience, they often leave your order by the door if it’s safe to do so.
You may also be able to have a say in this by exploring the settings in your AusPost app, or chatting to the lovely folks at your local post office to discuss your delivery options.
How Long Will It Take To Get My Package?
It should never take too long, as all orders are shipped from within Australia.
We ship your order within 1-3 business days. Australia Post estimates 3-7 business days for Standard Delivery and 1-2 business days for Express Post.
So, in other words: plan for a total of 2-5 business days with Express Post, and 4-10 business days for Standard Delivery.
Do I get a tracking code?
You get a tracking code for all Express Delivery orders and orders over $50 via e-mail.
I made a mistake with my order
If you made a mistake with your order, please contact us immediately and we’ll try our best to accommodate you. Please note if your order has already been personalised and/or shipped, we may not be able to offer a refund.
What Payment Methods Are Accepted?
You can currently pay via PayPal or Credit Card.
Is Buying Online Safe?
Buying Online has come a long way, and there are many security mechanism in place these days to protect buyers.
For example, we use Stripe and PayPal as our online payment processing methods.
Stripe is a PCI Service Provider Level 1, which is the highest grade of payment processing security.
With PayPal, you have the ability to open a dispute directly through their platform if something goes wrong.
You will likely also have security mechanisms through your bank or credit card provider, however, you will need to check this directly with your provider to find out more.