Customer Support

This is the place for frequently asked questions about Shipping and Payments. If you need help with Refunds & Returns, click here.Β 

Shipping

We bring together lots of independent sellers from around Australia, so we’re not your typical online shop where you can buy multiple products that are shipped from the same warehouse.Β 

You’ll find that some products can be purchased through our website, and some can’t.Β 

That’s because we have strong values on sustainability and supporting local, so we have different arrangements with different small businesses.Β 

If a product can’t be purchased through us, you will be sent to the sellers website to buy directly from them when you click the button on the product listing page.Β 

All orders are shipped from within Australia.

All products that can be purchased through our website are shipped by Australia Post with Parcel or Express Post, depending on which option you choose at the Checkout page.Β Β 

We do not currently ship internationally, but this might change in the future.

It should never take too long, as all orders are shipped from within Australia.

You will also receive a tracking code with every purchase made through our website.Β 

Australia Post estimates 3-13 business days for Parcel Post and 1-2 business days for Express Post.Β 

Payment

You can currently pay via PayPal or Credit Card.

Buying Online has come a long way, and there are many security mechanism in place these days to protect buyers.

For example, we use Stripe and PayPal as our online payment processing methods.

Stripe is a PCI Service Provider Level 1, which is the highest grade of payment processing security.

With PayPal, you have the ability to open a dispute directly through their platform if something goes wrong.Β 

You will likely also have security mechanisms through your bank or credit card provider, however, you will need to check this directly with your provider to find out more.

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