Returns & Refunds

This is the place for frequently asked questions about Returns & Refunds. If you need help with questions about Shipping & Payments, click here.Β 

At dogsofaustralia.com.au we bring together lots of independent sellers from around Australia, so we’re not your typical online shop where you can buy multiple products that are shipped from the same warehouse.Β 

You’ll find that some products can be purchased through our website, and some can’t.Β 

That’s because we have strong values on sustainability & supporting local, so we have different arrangements with different small businesses.Β 

If your product can’t be purchased through us, you will be sent to the sellers website to buy directly from them when you click the ‘Buy Product’ button on the product listing page.

In that case, their respective Shipping, Refund & Returns policies apply. Our policies only apply for products that have been purchased through our website – dogsofaustralia.com.au

We want you to be happy with your purchase, so we accept change-of-mind returns within 14 days of delivery.

We offer store credit or exchange for all unused items that are returned to us in the same condition as you received them.

You will be responsible for paying your own shipping costs for returning the item. Shipping costs are not refundable.Β 

To return an item, please contact us for the return shipping address.Β Β 

Please contact us as soon as possible if you want to cancel your order.Β 

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